Privacy

Effective Date: 09/22/2025

Colibricode LLC (“we”, “us”, “our”), doing business as MonkeysMail, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.

1. Information We Collect

Account Information: name, email, password, billing details, organization name.
Service Usage Data: API calls, SMTP relay usage, IPs, logs (sender, recipient, subject, timestamps).
Content Data: email bodies, attachments, templates (processed to deliver the service).
Technical Information: device, browser, OS, cookies, analytics.
Support Data: support messages, feedback, surveys.

2. How We Use Information

Provide and maintain services
Authenticate and secure accounts
Deliver email and process flows
Improve reliability and performance
Monitor abuse and enforce Terms
Provide support and communicate updates
Comply with legal obligations

3. Sharing of Information

Service Providers: hosting, payment, analytics, support tools
Legal: if required by law or legal process
Business Transfers: mergers, acquisitions, sale of assets
Consent: if you authorize sharing

We do not sell your personal information.

4. Data Retention

Metadata/logs kept as needed for service and compliance
Email content stored only briefly for delivery/troubleshooting
Deletion upon account termination or request (subject to legal retention needs)

5. Security

TLS encryption in transit
AES-256 encryption at rest
Role-based access and audit logging
Regular monitoring and vulnerability assessments

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, delete your data
Port data to another provider
Restrict or object to processing
Opt out of certain communications

7. Cookies & Tracking

We use cookies and similar tech for authentication, analytics, and personalization. You may disable cookies, but features may be limited.

8. Children’s Privacy

Not intended for children under 16. We do not knowingly collect data from minors. Such data will be deleted if found.

9. International Data Transfers

Data may be transferred to the U.S. or other countries. Safeguards are applied consistent with applicable law (e.g., SCCs under GDPR).

10. GDPR Addendum (EU/EEA/UK)

If you are located in the EU/EEA/UK:

Legal Basis: We process data based on consent, contract performance, legal obligations, or legitimate interests.
Data Subject Rights: Access, rectification, erasure (“right to be forgotten”), restriction, portability, and objection.
DPO Contact: privacy@monkeysmail.com
Data Processing Agreement (DPA): Available upon request for customers acting as controllers under GDPR.

11. CCPA Addendum (California)

If you are a California resident:

You may request disclosure of personal data collected, used, and shared.
You may request deletion of your personal data.
You may opt out of “sale” or “sharing” of your data (we do not sell personal data).
To exercise rights, email privacy@monkeysmail.com or use our “Do Not Sell My Data” link in the app.

12. Changes

We may update this Privacy Policy. If material changes are made, we will notify you via email or Service prior to effective date.

13. Contact

Colibricode LLC (DBA MonkeysMail)
999 18th Street, Denver Place, Suite 3000
Denver, CO, 80202, USA
Email: privacy@monkeysmail.com